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Privacy Policy

Apex PROaupair is the U.S. Department of State designated AuPair Cultural Exchange Program of A.P.EX. American Professional Exchange, LLC. (“Apex PROaupair” or “we” or “us”). Apex PROaupair uses the Internet to educate users (“you”), including families, Au Pairs, and prospective Au Pairs and families, about the programs it offers. We also allows families and Au Pairs to apply for these programs, and we solicit business from these families. Any information you share online, by phone, or by mail is protected in accordance with Federal and State laws and the policies detailed below.
Apex PROaupair is committed to your personal privacy. This policy describes how your information is collected and used.This policy is effective December 31, 2009. In the event Apex PROaupair modifies this policy, the new version will be posted here with its new effective date.

Consent

By using Apex PROaupair’s website, you acknowledge and agree to our Privacy Policy below as well as our Terms of Use.

Information Collected

We collect personal, employment, legal, and financial information (collectively “information”) for several purposes:

a) to comply with federal visa and exchange visitor laws and procedures, specifically Federal Law 22 CFR 62;
b) to ensure a comfortable, safe, and legal match between our Au Pairs and Host Families; and
c) to monitor and assess our own marketing effectiveness.

All information is retained for at least three years, but not more than five years. Original documents submitted cannot be returned.
We collect information through various means including email, fax, telephone, and mail. We also engage third parties such as law enforcement agencies, employers, and credit reporting agencies to verify and expand information. Among the types of information we collect are

a) Detailed information about prospective Au Pairs, including but not limited to full name; date of birth; citizenship, passport, and legal status information; address; email address; telephone number; academic history; disciplinary records, including law enforcement records; employment history; and medical history.
b) Results of psychometric testing on prospective Au Pairs.
c) Results of prospective Au Pairs’ English proficiency as assessed by our representative.
d) Emergency contact information for prospective Au Pairs and prospective Host Families, including full name, address, email address, and telephone numbers.
e) Detailed information about prospective Host Families, including but not limited to full names and dates of birth of all involved family members; citizenship and residence information of parents; family’s address and contact information; parents’ employment and earnings history; data about parents’ current employment and/or assets. In addition, we retain information about any special needs declared by the Host Family and the results of our assessment of the suitability of the family/home for accommodating an Au Pair.
f) Information about prospective Au Pairs and Host Families, solicited and collected from personal and employment references.
g) Copies of all information and documents supplied by applicants, including but not limited to academic records such as diplomas and transcripts.

Cookies, Web beacons, and other internet tracking applications

When you visit PROaupair.com, our server automatically collects certain general, non-personal information. This helps us measure use of our site’s content, diagnose problems with our server, and effectively administer our website.
Our web server does not collect information that identifies individuals. It recognizes only your IP address, manufacturer of your browser, time of access, which files you request and view, and referring URL. Unless and until you volunteer personal information to us directly via our online contact form, email, fax, phone, or postal mail, we do not track or otherwise monitor individuals who use our site. We also do not track your use of other websites.

Electronic and physical record security

Information that is collected electronically from users via PROaupair.com (i.e., that submitted in our email contact form) is transmitted to Apex PROaupair’s database. This database is password-protected, and it is only accessible to employees who are fully trained in its proper use.
Paper records, including those received by mail and fax, and email exchanges are accessible only to Apex PROaupair’s employees and representatives.

INFORMATION NOT RETAINED
Unless submitted directly by mail or telephone, Apex PROaupair does not keep your credit card information on record.

Sharing of information

If you wish to use our service, you may not opt out of sharing information that is required for compliance with State Department regulations (Federal Law 22 CFR 62).
In some specific and limited circumstances, Apex PROaupair will release information to a third party. These include

a) Releasing information about prospective Au Pairs and prospective Host Families to our Overseas Representatives, Local Area Coordinators, and Regional Representatives in order to facilitate a match.
b) Reporting to the Student and Exchange Visitor Information System (SEVIS) as required by law. Items we report include, but are not limited to, personal information; domestic arrival information; whether orientation was attended; whether placement with Host Family occurred; termination of employment contracts; and violations of J-1 status.
c) Reporting to the Department of State as required by law. We report some items immediately, including crimes of moral turpitude. In addition, we submit an annual report that includes summaries of Au Pair and Host Family Year End Surveys; Complaint Summary Form; summaries of incidents resulting in transfer; and a current complete listing of Au Pairs, Host Families and their addresses, and local and regional representatives.
d) Responding to a lawfully issued subpoena or judicial order. We may also voluntarily disclose such information to authorities if we reasonably believe the release will be necessary to comply with law.
e) Releasing an Au Pair’s medical records, provided such release is legally compliant, to a medical professional for the purpose of securing treatment.
f) Releasing information to third-party credit card agencies, who will use your name and billing address to accept credit card payments on our behalf.
g) Releasing non-personally identifiable information the third party consultants who monitor and assess our marketing efforts.

Marketing practices and privacy

We respect the Children’s Online Privacy Protection Act. We do not knowingly market to or solicit information from children under 13. Marketing is targeted to adult members of a Host Family. We do collect information about a Host Family’s children; however, this information is used for the purpose of making an appropriate Host Family/Au Pair match. It is never used to market to children.
Eighteen (18) years is the minimum age to participate in our programs as an Au Pair.

Marketing Opt-Out

When you give us your information, we may respond by via phone, email, or postal mail in order to give you more information on programs that interest you. Occasionally, we buy lists of names and contact information, or we assemble contact lists by compiling public information including that which is posted on the Internet. We may use these lists in our marketing and contact efforts.
If you are on such a list and would like to opt out, please inform us of your decision by emailing a message to info@proaupair.com or mailing a letter to

PROaupair
555 N. El Camino Real Suite A-435
San Clemente, CA 92672, USA

Other

We sometimes include links to outside websites to provide you with additional information about related agencies, laws, and services. We are not responsible for the privacy or security of any third-party site. We do not make any claims about the accuracy, completeness, or suitability of any other site’s information. If you are prompted to provide user information to another site, we encourage you to read that site’s Terms of Use and Privacy Policy before continuing.

Apex PROaupair does not use adware, malicious or intrusive programming, or “pop-ups.” If evidence of such programming occurs while you are visiting our site, scan your computer for problems. If the problem only occurs during your use of PROaupair.com, please contact us at info@proaupair.com to report the issue so that we may correct any problems that may have been caused by an unauthorized outside programmer.

Contact

To make corrections or additions to your information on record, or if you have any questions about our Privacy Policy, please contact us:

Apex PROaupair
555 N. El Camino Real Suite A-435
San Clemente, CA 92672, USA

Register Now to Candidates

Speak with an Apex Family Advisor 844-787-6566

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What Makes Apex Different?

What Makes
Apex Different? Our Mission: Empowering families & children with special needs and infants to reach their full potential.

  • We provide: international, live-in professional childcare, developmental support resources & cultural exchange, through a customized intake process.
  • Apex Care Professionals are mindfully recruited through our long-standing relationships with educational institutions in Germany. This process ensures our families receive the highest quality of talented care providers.
  • More specifically, our Care Professionals have degrees and/or experience in fields such as: pediatric nursing, occupational and physical therapy, early childhood education and more
  • Apex American Professional Exchange is designated by the U.S. Department of State as a J-1 Visa sponsor.
  • We are your partner in this journey, and we are here to empower your family to: achieve, succeed and thrive!!

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What Our Families
are Saying

Claudia

Host Mom in Dallas

"Sarah never tired of wanting to know how we do things, why we do things this way, and even why we don’t do them the other way. She wanted to understand so that she could make the most of her time with the kids, and not just be someone watching the kids. This is one of the reasons we wanted to have a professional au pair, so that there would be meaningful interaction with our children with lots of fun, yet structure. Sarah’s background as a kindergarten teacher with special needs experience was perfect for choosing activities for our children, whether it was raining or 100 degrees outside."

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What Our Families
are Saying

Vacelia

Host Mom in Florida

"Sarah is very kind, gentle and has a positive attitude. She is very knowledgeable and works very hard to care for our son. Our son has cerebral palsy: he is non-verbal, visually impaired and does not walk on his own. He requires full care. Sarah never complains and she has won his heart. She has meshed into our family like we have known her a million years. I cannot say enough about Sarah. She is an excellent representation of what an Apex PROaupair should be. We are first time users of Apex PROaupair and due to Sarah we will continue as long as possible. She is more then we had ever hoped for."

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What Our Families
are Saying

Lesley

Host Mom in Maryland

"Mateja came to us as an au pair back in February, taking a break from her work as a pediatric nurse in Austria. Very soon after she arrived though, she became part of our family, a younger sister to us and an aunt to our children. That is really the only way to label our relationship. Mateja has bonded with our family and provided such outstanding care to our children, going above and beyond, through efforts that could only come from a place of deep and genuine affection."

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What Our Families
are Saying

Peter

Host Dad in San Francisco

"Our family had been hosting au pairs for 4 years through another agency before switching to Apex PROaupair this year. While I believe every au pair experience depends almost entirely on the interaction of the au pair and the host family, my impression is that Apex PROaupair does a better job vetting their candidates, and their matching coordinators are more familiar with each individual candidate. This allows them to provide more useful assistance in finding a good match."

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What Our Families
are Saying

Hillary

Host Mom in Washington D.C.

"The best part about Kati is something we never could have known from her application – she is always smiling and happy. She leaves everyone around her in a good mood. She is cheerful, joyful, and –important for our family – funny too! She can dance, play, and be a role model. She connects with our 10, 8, and 6 year olds. They can’t get enough of her. We truly love her and she will forever remain part of our family."

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What Our Families
are Saying

Teresa

Host Mom in Virginia

"Simone arrived in August. She continually entertains and works with our wheelchair bound angel, from creating projects to involve her fine motor control to exercising her daily so her spastic limbs move better. She sings traditional German folk songs while feeding our daughter, who depends entirely on caregivers to feed her as well as perform all the activities we take for granted with a child who is typical. Our lives have been blessed having this saint living here and she has totally become one of our family!"

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What Our Families
are Saying

Sharon

Host Mom in San Francisco

"Svenja joined our family in June 2015 and it is sometimes hard to remember what life was like without her. My son has a sensory processing disorder and behavior problem and she has remarkable patience with him but also has been helping him simultaneously with coping strategies as well as course correction for behaviors. Her approach is firm but kind and my son adores her. She is also confident enough to point out where I was enabling him, possibly making things worse, and did it in a way that felt non-threatening - just kind and well intentioned."

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What Our Families
are Saying

Holly

Host Mom in San Francisco

"After working with another agency and experiencing a challenging year with our first au pair, we switched to Apex PROaupair. We are thrilled with our current au pair and feel that only now is our family experiencing the true spirit of the au pair program. Janina is like part of our family and we never would have found her if it weren’t for Apex PROaupair."

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What Our Families
are Saying

Laxmi

Host Mom in Atlanta

"We have two boys with special needs, one with high functioning autism and one with ADHD. I have always had female nannies or babysitters but given the boys ages (9 and 11) I decided to choose a male au pair. I am pleased to say that Marcel is a wonderful au pair from Germany. His thousands of hours of training and education with at risk youth in Germany proved itself in our house. His approach to the boys helped curtail the behavioral issues my boys were having. We had tried therapists and counselors with little effect but live in help with Marcel's loving but no nonsense approach did the trick."

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What Our Families
are Saying

Katherine

Host Mom from Chicago, IL

"One of the biggest strengths is the level of maturity, knowledge and concern that their au pairs exhibit. Our professional special needs au pair is committed to doing a great job and the occupational therapy training she received in Germany has been a godsend. I am confident that my daughter is receiving the support she needs."

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All Testimonials

Apex PROaupair Coach

Welcome to Apex PROaupair!

Renee Whiten
Renee WhitenFamily Advisor
renee.whiten@apex-social.com
(844) 787-6566
Renee speaks:

English

Search Apex PROaupair Candidates HERE

Ready to get started?

Ready To Get Started?

  • 1
    Review pre-screened candidates below and add your favorites to your “Hotlist.”
  • 2
    Create your Host Family Profile so that you can view candidate profiles, and so we understand your exact needs, enabling us to help you find the right Care Professional for your family.
  • 3
    Schedule a No-Obligation Childcare Consultation with us to discuss your family’s situation and needs.
  • 4
    Interview your favorite candidate(s)
  • 5
    Make your final Care Professional selection
  • 6
    Your au pair will arrive based on a mutually agreed upon date. Apex will manage the visa process, schedule all international and domestic flights, and obtain health insurance for your au pair.

Sitemap

  • Programs
    • Apex Program Overview
    • Professional Special Needs
    • Professional Infant Care
    • Professional Childcare Ages 2+
    • Compare Professional Au Pairs, Traditional Au Pairs and Nannies
    • Resources for Apex Caregivers & Families
  • Special Needs
    • Expertise in Special Needs
    • Autism Spectrum Disorder
    • Developmental Delays & Seizures
    • Undiagnosed / Severe
    • Cerebral Palsy
    • ADD/ADHD
  • Meet Our Candidates
    • Search Candidates
    • Learn About Apex Care Professionals
    • Care Professional Screening
    • Professional Au Pair Work Hours & Duties
    • Common European Degrees
    • Care Professional Training
  • Family Process
    • Overview of Host Family Process
    • Host Family Requirements
    • The PROmatch Process
    • Start Your Application
    • Personality Assessment Tool
    • Frequently Asked Questions
    • Tax Information for Host Families
  • Costs
  • Videos
  • About Us
    • Founder's Story
    • Meet our Team
    • Department of State
    • Career - Join Our Dream Team!
    • 2017 Au Pair of the Year Winners
    • 2016 Au Pair of the Year Winners
  • Career - Join Our Dream Team!
    • Administrative Bookkeeper
    • Area Director
    • German Program Advisor
    • Regional Director
  • Blog

News & Resources

  • Guide to Hiring the Right Caregiver
  • Caregiver and Host Family Videos
  • Are you a Care Professional?

Awards & Honors

Awards & Honors

Programs in Other Countries

  • For Australian Families
  • For Australians to the USA
  • For Americans to Australia

Partners & Organizations

Partners & Organisations
Credits
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